braxtel Business communications specialists

ALCATEL-LUCENT PARTNERSHIP

ContactQ successfully passed the ALE International standards of inter-working required by the ALE Application Partner Program labs with the Alcatel-Lucent OmniPCX Enterprise R12TM

Multi Channel Contact Solution

Unified Inbound and outbound multi channel experience.
Encrypted and cloud based PCI compliant call recording.
High availability and scaleable to 500 agents per instance.

AI, Heuristics and Bots

The future of the contact center is intelligent queue-free self service. ContactQ will be bringing the ability to assign intelligent chatbots to contact flows of any media type that will result in natural conversations enabling queue-free personalized experiences for callers

Advanced Analytics

Analytics include highly customizable real time dashboards, reporting and visualization that assist with showing what is happening within the organization. Link with business systems for an integrated view of business performance.

Dialer

Preview, progressive and predictive dialing either on behalf of agents, or make agent-less calls for scheduled reminiders and other business critical outbound requirements.

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