braxtel Business communications specialists

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Multi Channel Contact Solution

Unified Inbound and outbound multi channel experience.
Encrypted and cloud based PCI compliant call recording.
High availability and scaleable to 500 agents per instance.

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AI, Heuristics and Bots

The future of the contact center is intelligent queue-free self service. ContactQ will be bringing the ability to assign intelligent chatbots to contact flows of any media type that will result in natural conversations enabling queue-free personalized experiences for callers

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Advanced Analytics

Analytics include highly customizable real time dashboards, reporting and visualization that assist with showing what is happening within the organization. Link with business systems for an integrated view of business performance.

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Dialer

Preview, progressive and predictive dialing either on behalf of agents, or make agent-less calls for scheduled reminiders and other business critical outbound requirements.

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  • ContactQ

    Multi Channel Inbound and Outbound communications platform. Dialler, recording, customizable analytics

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  • Recorder

    Cloud hosted PCI / FSA compliant Call recording with quality monitoring and synchronized screen capture.

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  • Open Source

    Award winning open source Contact Center solutions using globally recognised best of breed technologies.

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  • Analytics

    Visualise and share data with advanced analytics. Powerful, simple and configurable intelligent analytics

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    Braxtel Communications creates and supplies communications platforms for telecoms providers, hosted/ cloud service providers of contact center services, manufacturers and enterprise end users across global markets.

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