Does Artificial Intelligence signal the end of the call and contact centre worker?
Nick Thwaites - CEO of Braxtel - joins a panel to discuss the impact of AI in the contact centre and how the Channel can take advantage of this technology to benefit their customer base.
The future of the contact center is intelligent queue-free self service. ContactQ will be bringing the ability to assign intelligent chatbots to contact flows of any media type that will result in natural conversations enabling queue-free personalized experiences for callers
Analytics include highly customizable real time dashboards, reporting and visualization that assist with showing what is happening within the organization. Link with business systems for an integrated view of business performance.
Braxtel Communications creates and supplies communications platforms for telecoms providers, hosted/ cloud service providers of contact center services, manufacturers and enterprise end users across global markets.