Founded in 1997, Braxtel Communications provides comprehensive customer contact center solutions that enable organizations to more easily, effectively and economically manage their customer interactions inbound or outbound across multiple channels, including phone, email, fax and Web.
Braxtel’s flagship product, Fluency Communications Suite™, is a series of powerful and full-featured modules that seamlessly connect business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions. Fluency eliminates the need to invest in disparate technologies, leverages existing technology investments, and offers full interoperability with pre-existing systems and processes. Fluency is delivered in 4 independent modules that can be licensed separately or combined with any of the others.
Braxtel deliver all its products and services exclusively through a network of worldwide business partners and invest extensively in this global Channel strategy.
Braxtel have produced excellent financial results in the last 5 years and have continued to grow their global operations as well as delivering contact center solutions to every continent in the world.
In December 2002 Braxtel was acquired by Homisco, Inc. Founded in 1981, Homisco, based in Melrose, MA, is an established telecommunications supplier of hardware and software solutions for a variety of vertical markets including the Hospitality sector, where they are one of the largest software providers in this marketplace. Homisco has six office locations in the U.S. and Africa. Braxtel operates as a subsidiary of Homisco with continued focus on the sale and support of its technology in the U.S. and Western Europe. Homisco have delivered consistently strong financial results in the last 10 years and achieved growth through having a strong product portfolio, a world class technical support team and in recent years through corporate acquisition.