Braxtel’s Contact Centre analytics is a powerful feature rich module that enables the visualisation and reporting on historical and realtime performance.
Monitor your call centre effectively and dynamically
Monitor the pulse of your call centre - track your SLAs and KPIs with rich, graphical presentations, graphs and charts. Our easy step-by-step process enables anyone to create additional dashboards in minutes. Collaborate and distribute dashboards.
Managers can focus in greater detail to analyse call and agent behaviors. Drill Down hierarchies, Drill Through to detailed transaction level reports, or use Drill Anywhere to simply explore your data.
Dashboards tailored to your preferences
Dashboards are highly customisable and can be easily tailored to suit the user or for high visibility wallboard displays.
Access dashboards anywhere
Our dashboards will run natively in any browser on any device. Braxtel Dashboards also offer the flexibility of embedding links it into any Web page, wiki or company intranet. A web services API is also available for deeper integration.