“Best of Show” at ITEXPO EAST 2009
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Braxtel Open Source strategy a success at UC Expo
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Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.
Automatic Call Distribution delivers a powerful solution for all Customer Contact Management with two guiding principles, enhanced Productivity and complete business accountability.
Dialers are designed to deliver huge increases in productivity and accuracy when targeting customers or prospects. They are designed to Utilize data held or secured by an organization and then automate much of the process that proves to be time consuming or non productive.
Interactive Voice Response (IVR) is a telephony/Data technology that allows organizations to offer a huge selection of appropriate and customizable self-service options to customers.