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Industry News

  • 16-Jul2018
    Top Trends in the Contact Centre

    Top Trends in the Contact Centre are around Automation, Intelligent Routing, Self Service ...

    Top Trends in the Contact Centre are around Automation, Intelligent Routing, Self Service, Advanced Data Analytics, Chatbots, Multiple Channel Contact (Multimedia) and Hybrid AI. Contact Q helps companies on this journey. Functionality associated with Large corporates is now being demanded by smaller organisations due to the compelling ROI gains.
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