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ContactQ

ContactQ is the next generation Call Center Application Server being developed as both a supported commercial product and also as an open source GPL project.Embracing standards including SIP, Voice XML(VXML), AJAX (Web 2.0), XMLRPC and designed for inter-working with VoIP PBXs including Asterisk, Samsung, Avaya, Shoretel and Cisco. It can be deployed both as a premised based solution and as a hosted solution.ContactQ is intended to be a scaleable and extensible contact center application server framework including the following features:

  • GNU/Linux call center appliance
  • Fully featured multi-media skills based routing ACD
  • Comprehensive Multi tiered API
  • Powerful call flow management with a rich graphical programming tool
  • Historical reporting dynamically generated, supporting scheduling, web and email delivery
  • Real time reporting, dashboard,analytics and performance metrics
  • Call recording
  • Scalable, supports multiple media-server/gateways and application instances.
  • IT friendly, LDAP, SNMP
  • Scalable
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