braxtel Business communications specialists

Contact us UK (+44 1509 686020) -- US (+1 800 589 2477)

Contact Center Recorder

Single recorder interface for all communications channels in the contact center.

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Advanced Cloud Recorder

Advanced recorder for the entire organization with quality metrics.

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Speech Analytics

Mine and analyse the customer journey with advanced speech analytics.

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Regulatory Compliance

PCI and GDPR compliant recording.

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  • Management

    Our recording solutions help businesses monitor multiple channels in real time for post call reviews, improving advisors skills and training material. It provides greater control over the monitoring of remote advisors and correct system usage.

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  • Analytics

    Recording Analytics are designed to improve the customer experience. Our software mines and analyzes audio data, detecting classes of information such as emotion, anxiety and tone within the caller's voice to assess the quality of interactions.

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  • Compliance

    The recording of calls may be required by regulation and simultanously must not contain sensitive account or personal data. Our Recorder solutions provide the ability to capture and manage recordings within regulatory compliance.

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